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Delivery & Shipping Orders

Q: When should I place my brownie order by?

A | Delivery: No later than Noon 1 day prior to your zone’s scheduled delivery. Please see “Twin Cities Delivery Schedule” above to see where we deliver and on what days we deliver to each zone.

A | Shipping: Orders for shipping need to be placed by noon on Tuesday to be shipped that week. All shipment orders after Tuesday will be pushed to the following week. 

Q: I missed the order cut-off, can I still place an order?

A: You can give us a call and see if we are still able to include your order with the ret of our orders for that day. If you placed your order after the cut-off, your is not guaranteed to be delivered that week. We will either include your order with the orders next week or we can schedule a time for your order to be picked up at our Grand Ave location.

Q: When will my order arrive?

A: Based on the quantity of deliveries we receive in your area, we cannot guarantee a specific time. If you would like to inquire about a rough ETA, please give us a call. | 763.767.6330

Q: I don’t see my city under a delivery zone, will you still deliver to me?

A: We may or may not deliver to your city based on the geographical location. You can always give us a call to see if we would deliver to your area (An additional delivery charge may apply) or rather we would ship to you. | 763.767.6330

Q: I didn’t receive an order confirmation from you, did you get my order?

A: If you have received a confirmation order email or a note that your order has been placed on our website, then yes we have received your order.

Minimums

Q: Do you have a minimum brownie order?

A | Delivery: Yes, half-dozen brownie minimum order. Some brownie flavors are limited by quantity. If we need to substitute for another flavor, we will contact you.

A | Shipping: Yes, half-dozen or a full dozen order.

Allergens

Q: I have specific allergies, how do I know if your brownies are safe for me to eat?

A: We cannot guarantee zero cross-contamination of allergens, but we do everything we can to prevent it. Our environment contains gluten, peanuts, tree-nuts. All of our products contain dairy and eggs. Our Gluten-Free Friendly brownies are prepped on a separate cleaned and sanitized counter and are baked in a different oven.

Storage

Q: How should I store my brownies?

A: They are best kept stored in the freezer if not immediately consumed. Remove 15 minutes before serving.

Returns & Refunds

Q: Am I able to return or get a refund on my order after it is placed?

A: All orders are final after submitting them. We do not refund or cancel orders after they have been placed.