Shop

Delivery & Shipping Orders

Q: When should I place my brownie order by?

A | Delivery: No later than Noon 1 day prior to your zone’s scheduled delivery. Please see “Twin Cities Delivery Schedule” above to see where we deliver and on what days we deliver to each zone.

A | Shipping: Orders for shipping need to be placed by noon on Tuesday to be shipped that week. All shipment orders after Tuesday will be pushed to the following week. 

Q: I missed the order cut-off, can I still place an order?

A: You can give us a call and see if we are still able to include your order with the ret of our orders for that day. If you placed your order after the cut-off, your is not guaranteed to be delivered that week. We will either include your order with the orders next week or we can schedule a time for your order to be picked up at our Grand Ave location.

Q: When will my order arrive?

A: Based on the quantity of deliveries we receive in your area, we cannot guarantee a specific time. If you would like to inquire about a rough ETA, please give us a call. | 763.767.6330

Q: I don’t see my city under a delivery zone, will you still deliver to me?

A: We may or may not deliver to your city based on the geographical location. You can always give us a call to see if we would deliver to your area (An additional delivery charge may apply) or rather we would ship to you. | 763.767.6330

Q: I didn’t receive an order confirmation from you, did you get my order?

A: If you have received a confirmation order email or a note that your order has been placed on our website, then yes we have received your order.

Pick-up Orders

Q: How far in advance should I place my order?

A | At least two hours in advance. Order request before then may be tough for us to fulfill due to production in the shop. Please call in advance if you need your order to be picked up sooner. No guarantees that we will be able to fulfill these orders, but you miss 100 percent shots that you don’t take. Give us a call @ 763.767.6330.

Q | Where can I pick up my order?

A | The Warming House by Original Hockey Mom Brownies @ 1700 Grand Ave St. Paul, MN 55105

Q | Can I walk into the shop and pick up my order?

A | No, please knock on the door or give our store phone a call 763.767.6330 and we will bring your order out to you. Our shop is temporarily closed off to the public.

Minimums

Q: Do you have a minimum brownie order?

A | Delivery: Yes, half-dozen brownie minimum order. Some brownie flavors are limited by quantity. If we need to substitute for another flavor, we will contact you.

A | Shipping: Yes, half-dozen or a full dozen order.

Allergens

Q: I have specific allergies, how do I know if your brownies are safe for me to eat?

A: We cannot guarantee zero cross-contamination of allergens, but we do everything we can to prevent it. Our environment contains gluten, peanuts, tree-nuts. All of our products contain dairy and eggs. Our Gluten-Free Friendly brownies are prepped on a separate cleaned and sanitized counter and are baked in a different oven.

Storage

Q: How should I store my brownies?

A: They are best kept stored in the freezer if not immediately consumed. Remove 15 minutes before serving.

Returns & Refunds

Q: Am I able to return or get a refund on my order after it is placed?

A: All orders are final after submitting them. We do not refund or cancel orders after they have been placed.